FAQs

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(877) 854-3916

 

READY TO GET STARTED? GIVE US A CALL

(877) 854-3916

 

CHRYSLER EXTENDED SERVICE PLAN FAQS

How do you define your protection plans? Is it the same thing as a warranty?

Regardless of the term used—either an extended protection plan, an extended service contract, or an extended warranty—you are getting a promise to perform, or pay for, certain repairs or services from Fiat Chrysler US, LLC dealers nationwide. It is not a factory warranty, which takes effect at the time of vehicle purchase and is included with the vehicle at no extra cost. Instead, our extended plans provide many of the same services as your factory warranty after the factory coverage expires. While our plans do involve an extra cost, you in turn gain extra levels of service - and extra peace of mind.

For information on purchasing protection for your vehicle, please call our direct line at (877) 854-3916.

My vehicle already has a warranty from the manufacturer. Why should I have an extended plan?

A Chrysler Extended Warranty provides mechanical repair coverage beyond the time or mileage period at which your manufacturer’s warranty expires, offering you greater depth of coverage for certain kinds of services or repairs, as well as offering more varied and more extensive coverage such as Roadside Assistance or Trip Interruption.

Isn't an extended warranty expensive?

Fiat Chrysler US, LLC offers a wide variety of extended plan options to fit every budget and need. When you compare the cost of a Mopar Vehicle Protection Plan to the cost of an unexpected or complex repair, you may end up saving hundreds.

Can I purchase a Mopar Vehicle Protection Plan even if I drive a competitor's vehicle?

Yes, Chrysler Extended Warranties can provide service plans for just about every make and model on the road today.

What kind of coverage do Mopar Vehicle Protection Plans offer?

A Mopar Vehicle Protection Plan gives you a variety of plan coverage options, including time and mileage options up to 7-years/100,000-miles for New Vehicles. Pre-Owned Vehicle coverage can be extended for vehicles with up to 125,000 miles on 1995 and newer models.

CHRYSLER SERVICE CONTRACTS NEW VEHICLE PLANS

Chrysler Service Contracts offers plans that complement your vehicles warranties:

(For vehicles with an original warranty start date of July 26, 2007 to present.)

  • Lifetime Added Care Plus
  • Added Care Plus (Specified Time & Mileage)
  • Lifetime Maximum Care
  • Maximum Care (Specified Time & Mileage)

3/36 - New Vehicle Warranty

(For vehicles with an original warranty start date prior to July 26, 2007. This applies to 2006, 2007 & 2008 Model Year vehicles for the first registered owner or lessee with a 3/36 New Vehicle Warranty only)

  • Lifetime Added Care Plus
  • Added Care Plus
  • Lifetime Maximum Care
  • Maximum Care

7/70 Powertrain Limited Warranty

(Available on vehicles with an original warranty start date from July 9, 2002 to the present. This applies to 2002 Model Year vehicles through 2005 Model Year vehicles.)

These plans are available to you if your vehicle is within 48-months and 48,000-miles from the original warranty start date of your vehicle (that is, the date that you or the vehicle's original owner actually took delivery of the new vehicle).


PRE-OWNED CHRYSLER VEHICLE PLANS

Chrysler Service Contracts plans offered on Pre-Owned Vehicles include:

  • Added Care Plus
  • Maximum Care
  • Convenience & Maintenance Plans

The above plans are available for 1995 and newer Pre-Owned Chrysler, Dodge, Jeep, and Fiat, as well as Ford, GM and import vehicles and must be purchased at the time of sale or within the Chrysler Service Contract 3-month/3,000-mile Powertrain or Added Limited Warranty period.


CHRYSLER PERSONALIZED PLAN PROVISIONS

When you purchase any one of the above plans, Mopar Vehicle Protection Plan will send you Personalized Plan Provisions within 21 days after you purchase the plan and the paperwork is processed by the dealership. Your Personalized Plan Provisions detail the precise coverage that you have purchased, along with all of the other benefits that are associated with your plan.

Please keep your Personalized Plan Provisions in a safe place where you can easily access the document if you have any questions regarding coverage, benefits or any other questions regarding your plan. Your Personalized Plan Provisions should also be available on the My Plan page on this website shortly after the purchase is processed.

If you do not receive your personalized Plan Provisions within a few weeks of purchasing your plan or you are unable to find your Plan Provisions on the My Plan page of this website, contact your dealer to ensure that your application has been submitted and processed properly. If your application has been submitted and you are not able to find your personalized Plan Provisions on the My Plan page, please contact us directly at (877) 854-3916 and we will send you a copy of your Personalized Plan Provisions.

When can I purchase a new or pre-owned Mopar Vehicle Protection Plan?

ELIGIBILITY

For New Vehicle Plans

All Mopar Vehicle Protection Plan New Vehicle plans that provide mechanical coverage can be purchased within 48-months and 48,000-miles from the original warranty start date (that is, the date that you or the vehicle's original owner actually took delivery of the new vehicle). If you buy a New Vehicle contract after one, two or three years of vehicle purchase, a surcharge may be applied to the total cost. Check with your Chrysler Extended Warranty dealer for complete details about your eligibility and surcharges, if any, that may apply. However, Convenience & Maintenance Plans for new vehicles need to be purchased at the time you buy the new vehicle.

For Pre-Owned Vehicles

All Pre-Owned plans can be purchased through a Chrysler Dodge or Jeep dealer at the time you buy your Pre-Owned Vehicle or within the Chrysler Service Contract 3-month/3,000-mile Powertrain or Added Limited Warranty period.

When does my coverage begin and end?

For New Vehicle Plans

On all New Vehicle Contracts, your coverage starts at the original warranty start date of the vehicle and at zero miles (the date that the new vehicle was delivered to you or the original owner of the vehicle), not upon expiration of the New Vehicle Limited Warranty.

Expiration of your New Vehicle Service Contract is based on a time and mileage factor. Actual expiration of the plan will take place when you reach either the time or mileage limit specified in your Plan Provisions.

For example, your vehicle's warranty start date is July 1, 2014 and you currently have 5,000 miles on your vehicle. You purchase a 5-year/60,000-mile Maximum Care plan on November 1, 2014. Your plan would be in effect starting on July 1, 2014 and will expire on July 1, 2019 or when your vehicle has a total of 60,000 miles, whichever occurs first.

For Pre-Owned Vehicles

Pre-Owned Vehicle Contracts start and expiration dates are based solely on the purchase date and duration of the particular plan term you purchase.

For example, if your Pre-Owned Vehicle is four years old with 48,000 miles on it and you purchase a Pre-Owned Extended Plan with coverage for two years and 30,000 miles, you coverage would extend until your vehicle is six years old or it reaches 78,000 miles.

What responsibilities do I have under the terms of my contract?

Your responsibility is to operate, care for and maintain your vehicle properly, just as if your vehicle is still operating under the original factory warranty. You may wish to check the Owner's Manual supplied by your vehicle's manufacturer for more detailed information.

To help us solve any potential problems down the road, be sure to keep all receipts you accumulate that have to do with the operation, care and maintenance of your vehicle. This should help clear up any potential confusion as to whether the maintenance services were performed as specified in your Owner's Manual.

How do I get my vehicle serviced under my Mopar Vehicle Protection Plan contract?

Vehicle service will be provided by the dealer that sold you the plan. Service will be performed at that dealership, using new or authorized remanufactured Mopar parts. If you cannot return to your selling dealer for some reason, you may request service at any authorized Chrysler, Jeep, Dodge, or Fiat dealer within the United States, Canada and Mexico.

Where should I take my vehicle for service?

When your vehicle requires service take it to your selling dealer. When that is not possible, you should contact the Chrysler, Dodge, Fiat, or Jeep dealership most convenient to you.

Do I have to pay a deductible for repairs?

If the contract you purchased requires a deductible for covered repairs, then yes. However, you pay only the plan deductible for covered repairs performed during each repair visit. You may also be responsible for state or local taxes in addition to the deductible amount.

Can I upgrade coverage on my Mopar Vehicle Protection Plan?

CHANGING YOUR CONTRACT

For New Vehicles Only

A Mopar Vehicle Protection Plan offers our customers and our dealers the flexibility to make contract changes on New Vehicle Contracts any time during the first 48-months and 48,000-miles from the original warranty start date of the vehicle (the date that the new vehicle was delivered to you or the original owner of the vehicle).

When you upgrade your coverage, you extend the time or mileage or improve the coverage on the original Mopar Vehicle Protection Plan you purchased. You may also request a change in your required deductible amount.

For example: If you purchase a 5-year/60,000-mile Added Care Plus plan, and after two years of driving your vehicle have accumulated 35,000 miles since you purchased it, then you have the option of returning to your selling dealer to request an extension or change in your contract coverage. The dealer will charge you for the Upgrade Plan and submit the request. After your request is processed, you will receive your new Plan Provisions within a few weeks.

For Pre-Owned Vehicles

We offer our customers and our dealers the flexibility to make contract changes on Pre-Owned Vehicle Extended Plans any time within 90 days of the date that you purchased your Pre-Owned Vehicle Plan. As with New Vehicle Plans, when you upgrade your Pre-Owned plan coverage, you extend or improve the original coverage on the service contract you purchased.

For example: If you purchased a 1-year/15,000-mile Pre-Owned Added Care plan and decided you want to keep your Pre-Owned vehicle for a longer period of time, you have the option of returning to your selling dealer (within 90 days of purchase) to request an extension or change in your contract coverage. The dealer will submit the request. After your request is processed, you will receive your new Plan Provisions within a few weeks.

I'm not sure I want to buy an extended warranty for my new vehicle right now. Can I get one later if I change my mind?

Yes. You can purchase a Mopar Vehicle Protection Plan for a New Vehicle at any time within the first 48-months and 48,000-miles of the original warranty start date. However, an additional surcharge may be applied to the total cost after one year from the original warranty start date.

What if I purchase an extended warranty and then change my mind?

You may cancel your contract at any time during the plan period. If you cancel your contract within the first 60 days of the original purchase date, you will receive a full refund provided no claims have already been paid against the contract. Refunds for cancellations requested after 60 days will be based on a prorated adjustment for time or mileage used, whichever is greater. A cancellation fee will also be assessed.

CANCELING YOUR CONTRACT

We understand that customers may need to cancel their Mopar Vehicle Protection Plan for various reasons, such as an accident in which the vehicle is totaled, or because you wish to sell the vehicle without transferring coverage to the new owner.

If you are the original purchaser of the plan, you may cancel your plan as long as you haven't authorized the transfer of coverage to a new owner. To cancel the plan, take your completed cancellation request to any Chrysler, Dodge or Jeep dealership. The dealership will process your cancellation request for you. If you purchased your contract directly from Chrysler Service Contracts, simply mail your completed cancellation request, along with your Plan Provisions and your current vehicle mileage, to:

Chrysler Service Contracts
Cancellation Department
P.O. Box 2700
Troy, Michigan 48007-2700

For Contracts Financed with the Vehicle

If your Extended Plan contract was financed with your vehicle, your rights are automatically transferred to your finance company, unless your finance agreement has been satisfied. All refunds issued on financed Chrysler Service Contracts will be issued as two party checks payable to the vehicle owner and finance institution, unless your loan has been paid off.

For Contracts Not Financed with the Vehicle

If the Mopar Vehicle Protection Plan was not financed with the vehicle, any refund due to you will be paid to you by check from Chrysler LLC. Your refund check may be mailed to your home of record, or in certain cases, the dealer.

Cancellation Refunds

Cancellation refunds will be based on the date that Chrysler Service Contracts receives your written cancellation request, or the dealership's, depending on who submits the cancellation request.

Cancellations within 60 Days without Claims

For a cancellation request received within the first 60 days of the original purchase date of the plan, you will be refunded the full amount you paid for the plan, providing no claims have been made.

Cancellations after 60 Days or with Claims

If claims already have been paid, or for requests received after 60 days, your refund will be based on the full amount you paid for the plan, less a prorated adjustment for the time or mileage used, whichever is greater, less a cancellation fee. (If you purchased the Plan one year from the vehicle's warranty start date or more, a non-refundable fee may apply). Please refer to your Plan Provisions, or contact your dealer for more information.

Special Situations

Chrysler Service Contracts reserve the right to cancel the plan after issuance if:

  • Your vehicle is ineligible or has been modified/altered to make it ineligible after plan coverage has been in effect.
  • You have failed to maintain the vehicle as specified by the Manufacturer.
  • Your vehicle's odometer has been tampered with or is inoperative.
  • Your premium has not been paid.

Cancellation refunds will be based on the full amount you paid for the plan, less any claims paid, and a pro-rata adjustment for time or mileage used, whichever is greater. Should the amount of claims paid exceed your refund amount, no refund will be issued.

What happens if I sell my vehicle?

If you decide to sell your vehicle, you can do one of two things: (a) transfer the existing extended plan to the vehicle purchaser; or (b) cancel the contract. Coverage for any vehicle may be transferred only one time.

Transferring your Mopar Vehicle Protection Plan

One of the many benefits of selecting a Mopar Vehicle Protection Plan is that you can transfer plan coverage to a new owner if you decide to sell your vehicle - which could add substantially to the value of your vehicle.

If you sell your vehicle, you can transfer your coverage to the new owner, as long as the plan has not been cancelled. Your plan coverage may be transferred only once, to the first subsequent purchaser of the vehicle. The plan needs to be transferred at the time of the vehicle sale or within 60 days of the sale.

To make the whole process easier and faster we recommend that you take your Plan Provisions and the completed transfer form to your Chrysler, Dodge, Jeep, or Fiat dealer and they will assist you with the transfer.

If you are unable to see your dealer to transfer, you may also complete and sign the transfer portion of your Plan Provision, or print a transfer form from the My Plan page on this website. Transfer requests need to be signed by the owner to whom the Plan Provisions were originally issued, and they need to be received by Chrysler Service Contracts within 60 days after vehicle sale. (A transfer fee of $50 exists in most states - please refer to your Plan Provisions for the applicable transfer fee in your state.)

You may send your completed transfer form with the transfer fee to:

Chrysler Service Contracts
Transfer Department
P.O. Box 2700
Troy, Michigan 48007-2700

If you have elected to finance your extended warranty plan, the contract needs to be paid in full before you can transfer your plan coverage.

A factory warranty transfer fee may also apply. To transfer the Powertrain Warranty, you must have an authorized Chrysler, Dodge, Jeep, or Fiat dealer process a "Transfer of Coverage Application" for you. The cost for this service $150. You pay this fee directly to the dealer. You must apply for a coverage transfer within 30 days from the date you buy the vehicle.

Will my vehicle be covered if it breaks down on a long-distance trip?

Yes, it will be covered if you obtain prior authorization for the repair work from our office. You may request service at any authorized Chrysler, Dodge, Jeep, or Fiat dealer within the United States, Canada and Mexico.

How can I get a rental vehicle?

Rental vehicles should be obtained from an Authorized Dealer or a Licensed Rental Agency. Rental coverage is subject to state and local laws, and the policies imposed by the rental agency. Chrysler Service Contracts is not responsible for any refusal by a rental agency to rent a vehicle to you.

How do I submit a claim for reimbursement for a service or repair?

If your covered repair is performed at any authorized Chrysler, Dodge, Jeep, or Fiat dealership, the dealership will bill Chrysler Service Contracts directly, and you will only need to pay your deductible (if applicable).

At times, however, you may require a covered service or repair from a facility other than an authorized Chrysler, Dodge, Fiat, or Jeep dealer. In these situations, your request should be authorized by Chrysler prior to the service being performed to ensure that it is covered.

To contact our office for authorization or for additional details, call Chrysler at (877) 854-3916.

Once you have received authorization, you should submit your claim for reimbursement for the repair or service to Chrysler within 90 days of the service date. Claims received by our office beyond 90 days are not reimbursable.

What should be included in my reimbursement request?

Please include the following information with your reimbursement request:

  • A brief note explaining the reimbursement request.

  • Customer name and address.

  • The original receipt of the paid repair invoice.

Please make sure the paid repair invoice includes the following information:

  • The authorization number obtained from our office prior to the repair being performed

  • Vehicle Identification Number (VIN)

  • Repair date

  • Vehicle mileage at the time of repair

  • Description of services performed

  • Labor and parts cost

Remember to keep a copy of all of the information to you send to us, because we will not be able to return it to you.

Please mail your request for reimbursement to:

Chrysler Service Contracts
Claims Department
P.O. Box 2700
Troy, Michigan 48007-2700

How do I request reimbursement for a rental vehicle?

Total Rental Allowance per repair occurrence is a maximum of 5 days. See your Plan Provisions for details.

If you incur rental charges while your vehicle was being repaired under the terms of your contract, please send us a reimbursement request with the following information:

  • A legible copy of the paid bill for the repairs performed, including your Vehicle Identification Number (VIN) number and/or Service Contract number.
  • The original receipt of the paid rental bill from a licensed rental agency.

In addition, please make sure the rental bill includes the following information:

  • Customer name and address
  • All charges for the rental vehicle
  • Date the rental was received
  • Date the rental was returned
  • Paid rental receipt

Please mail your request for reimbursement to:

Chrysler Service Contracts
Claims Department
P.O. Box 2700
Troy, Michigan 48007-2700

How do I request reimbursement for a roadside assistance claim?

Several contracts also include emergency Roadside Assistance coverage.

If your extended plan contract includes Roadside Assistance, remember that all services provided should be arranged at the time of occurrence by calling Chrysler Roadside Assistance at (877) 854-3916.

Please include the following information on your request for reimbursement:

  • A valid original receipt of payment from the tow or repair facility for the services rendered
  • The Chrysler Roadside Assistance authorization number.
  • A valid Chrysler Service Contract number.

Please mail your request for reimbursement to:

Chrysler Roadside Assistance
Claims Department
P.O. Box 9145
Medford, MA 02155

How do I request reimbursement for a tire repair or replacement claim?

Many Mopar Vehicle Protection Plans also include coverage for Road Hazard Tire Protection or Road Hazard Tire & Wheel Protection.

If the plan you purchased includes coverage for Road Hazard Tire Protection or Road Hazard Tire & Wheel Protection, please remember that all services should be arranged at the time of occurrence by calling Chrysler Road Hazard Tire Protection at (877) 854-3916.

Please include the following information on your request for reimbursement:

  • A valid original receipt of payment from the tow or repair facility for the services rendered
  • The Chrysler Road Hazard Tire Protection authorization number
  • A valid Chrysler Service Contract number.

Please mail your request for reimbursement to:

Chrysler Road Hazard Tire Protection
Claims Department
P.O. Box 9145
Medford, MA 02155

Do I have to keep records? Even for routine service like an oil change or coolant change?

It's a good idea to keep records of all service performed on your car, even routine service such as an oil change or coolant change. Under the terms of the Mopar Vehicle Protection Plan contract, it is your responsibility to operate and maintain your vehicle according to manufacturer's specifications. Being able to produce records of regular oil changes shows that you've done that.

Contact Information

For information on purchasing protection for your vehicle, please call: (877) 854-3916

If you already own a Mopar Vehicle Protection Plan and need additional assistance, please feel free to contact our policy-holder help-desk toll-free Monday through Friday from 8:00 a.m. to 5:00 p.m.

(877) 854-3916 (in the U.S.)

(877) 854-3916 (in Canada)

For 24-Hour Towing and Roadside Assistance Service, please call: (877) 854-3916

For questions regarding your Mopar Vehicle Protection Plan, please call: (877) 854-3916

For questions regarding Recall Information about your Chrysler LLC vehicle, please call: (877) 854-3916

CONTACT A CHRYSLER WARRANTY SPECIALIST

Chrysler Warranty Online.com
610 N Grand Ave Connersville, IN 47331

(877) 854-3916

CHRYSLER WARRANTY ONLINE OFFICE HOURS

Monday through Saturday
8:00am-5:00pm EST

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